Refund policy

Mirha Collections – Refund, Return & Cancellation Policy

Effective Date: 15 February 2026

Thank you for shopping with Mirha Collections. We truly appreciate your order and want you to feel confident when choosing your outfit with us.

Each piece is carefully sourced, prepared, and checked before dispatch. Many of our outfits are designer, handcrafted, custom-stitched, or made-to-order, so our return policy works a little differently from standard high-street clothing.

This policy is designed to be fair, clear, and transparent while protecting both our customers and the handcrafted nature of our garments.

Customer Care Promise: If your item arrives damaged, faulty, incorrect, or significantly different from the description, please contact us within 48 hours of delivery. Our team will review your case fairly and help find the best solution.

1. Order Cancellations

We understand that sometimes plans change after placing an order.

As many of our outfits begin preparation shortly after purchase, cancellation requests can only be considered within 1 hour of placing your order.

After this time, your order may already be in preparation with our team, supplier, or designer. Once preparation has started, we are usually unable to cancel the order, especially for made-to-order, custom-stitched, personalised, or specially prepared items.

If your cancellation is approved, any payment provider or administration fees may be deducted from your refund.

To request a cancellation, please contact us as soon as possible with your order number.

2. Returns for Unstitched Items

We accept return requests for eligible unstitched items only within 14 days of delivery.

To be eligible for a return, the item must be:

Unstitched
Unworn and unused
Unwashed and unaltered
Free from perfume, marks, stains, or damage
In its original condition
Returned with all tags, packaging, accessories, and included pieces

Please contact us before sending anything back so we can guide you through the return process.

Please note:

Original shipping costs are non-refundable
Return shipping costs are the customer’s responsibility unless agreed otherwise
Items returned without approval may not be accepted

3. If Your Item Arrives Damaged, Faulty, Incorrect, or Incomplete

We take great care when preparing and packing every order. However, if something arrives damaged, faulty, incorrect, or with an item missing, please let us know within 24–48 hours of delivery.

To help us review your concern quickly, please send:

Your order number
Clear photos of the item
Clear photos of the packaging
Photos of all items received, if anything is missing
An unedited unboxing video for damage, missing item, or incorrect item claims

An unboxing video helps us understand what happened and allows us to raise the issue with the courier, supplier, or designer where needed. For damage, missing item, or incorrect item claims, this may be required before a claim can be approved.

Once we review the details, we will offer the most suitable solution. This may include a repair, replacement, exchange, partial refund, or refund, depending on the situation.

4. Conditions for Approved Returns

For a return or refund to be approved, the item must meet the following conditions:

The request must be made within the correct timeframe
The item must be unused, unworn, unwashed, and unaltered
The item must be returned in its original packaging
All tags, accessories, and included pieces must be returned
The item must not have been stitched, customised, or altered after delivery

We may be unable to accept a return if the item does not meet these conditions.

5. Items That Cannot Be Returned or Refunded

Because many of our pieces are prepared especially for each customer, the following items are not eligible for return or refund:

Stitched outfits
Ready-to-wear outfits
Custom-stitched items
Made-to-order items
Personalised or customised pieces
Bridal, formal, or occasion wear prepared specifically for your order
Sale or clearance items
Items with tags removed
Items that have been worn, washed, perfumed, damaged, altered, or used
Orders where incorrect measurements were provided by the customer
Parcels refused at delivery
Claims made outside the required timeframe

The following are also not usually treated as faults:

Minor colour differences caused by screen settings, lighting, or photography
Slight variations in embroidery, lace, embellishment, print placement, or fabric
Small differences due to handcrafted detailing
Size variations within a standard tolerance of approximately ±1.5 inches
Delays caused by production, designer availability, couriers, customs, or circumstances outside our control

These small differences are normal with designer, handcrafted, and made-to-order garments, and they help make each piece unique.

6. Custom & Made-to-Order Pieces

Many of our garments are prepared especially for you. This may include items that are:

Made-to-order
Custom-stitched
Tailored to your measurements
Sourced or prepared by designers after purchase
Altered or finished specifically for your order

For this reason, custom and made-to-order items are non-returnable and non-refundable, unless they arrive faulty, incorrect, or significantly different from the product description.

If you believe there is a genuine issue with your custom or made-to-order item, please contact us within the required timeframe. We will review your case carefully and fairly.

7. Missing Items in Multi-Piece Orders

For multi-piece outfits or orders, please check your parcel carefully within 24 hours of delivery.

If any item or accessory appears to be missing, please contact us within this timeframe and provide:

Clear photos of all items received
Clear photos of the packaging
An unedited unboxing video, where available

Claims made after this period, or after the item has been worn, stitched, altered, or used, may not be eligible.

8. Delivery & Timelines

UK orders typically arrive within 3–4 weeks, unless stated otherwise on the product page.

All delivery timeframes are estimates. While we always aim to deliver as quickly as possible, occasional delays can happen due to:

Designer production timelines
Supplier availability
Stitching or preparation time
Courier delays
Customs checks for international orders
Circumstances outside our control

Delivery delays do not automatically qualify for refunds or cancellations.

If you need your outfit for a wedding, Eid, party, or a specific event date, please contact us before placing your order so we can advise you honestly.

9. Refund Processing

If your refund is approved, it will be sent back to your original payment method.

Please allow 7–10 business days for the refund to appear in your account. This may vary depending on your bank or payment provider.

Please note:

Original shipping fees are non-refundable
Return shipping costs are the customer’s responsibility unless agreed otherwise
Customs charges, duties, and international return costs are non-refundable
Any applicable processing fees may be deducted from the refund amount

10. Fair Use & Order Protection

We always encourage customers to contact us first if there is any issue with an order. Our aim is to resolve genuine concerns fairly, kindly, and professionally.

To help us review and resolve claims, we may keep records of:

Order details
Product preparation details
Customer measurements
Dispatch and delivery confirmation
Communication history
Photos, videos, or evidence provided during a claim

This helps us protect both our customers and our business, and ensures that every case is reviewed fairly.

11. A Final Note From Us

Pakistani designer wear often includes delicate fabrics, handwork, embroidery, embellishments, and made-to-order finishing. Because of this, small variations in colour, detailing, embroidery placement, or sizing can naturally occur.

We hope you love your outfit when it arrives. If you ever feel something is not right, please get in touch with us as soon as possible. We are here to help and will always do our best to find a fair solution.