Privacy policy


At Mirha Collections, we are committed to protecting your privacy and handling your personal information with care and transparency.

Collecting Personal Information

When you visit our website, we collect certain information about your device, browsing activity, and any details you provide when making a purchase or contacting us.

This may include information that can identify you (“Personal Information”).

What We Collect

Device Information

We may automatically collect:

  • IP address, browser type, and time zone
  • Pages viewed, search terms, and site interactions
  • Cookie and tracking data

Purpose: To improve website performance, user experience, and analytics.

Order Information

When you place an order, we collect:

  • Name, billing and shipping address
  • Email address and phone number
  • Payment details

Purpose: To process payments, fulfil orders, arrange delivery, and communicate with you.

Customer Support

If you contact us, we collect relevant details to assist you and resolve your query.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate order updates and support requests
  • Improve our website and services
  • Prevent fraud and ensure security
  • Send marketing communications (only if you opt in)

Sharing Your Information

We only share your data when necessary to operate our business, including:

  • Payment providers (e.g. Worldpay, PayPal)
  • Delivery and logistics services
  • Legal authorities where required by law

We do not sell your personal data.

Cookies

We use cookies to:

  • Remember your preferences
  • Improve browsing experience
  • Analyse website traffic

You can manage or disable cookies through your browser settings. Please note this may affect site functionality.

Behavioural Advertising

We may use tools such as Google Analytics to understand how customers use our site and to show relevant ads.

You can opt out of targeted advertising through your browser settings or ad preferences on platforms like Google and Facebook.

Data Retention

We retain your personal information only as long as necessary for:

  • Order processing and records
  • Legal, tax, and accounting obligations

You may request deletion of your data at any time (subject to legal requirements).

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data
  • Object to certain types of processing

To exercise your rights, please contact us.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect data from children.

Security

We take appropriate measures to protect your personal information, but no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements.

Contact Us

If you have any questions or wish to make a request regarding your data, please contact us:

Email: info@mirhacollections.co.uk
Address: Street, Manchester, M32 0RH,  United Kingdom

If you are not satisfied with our response, you may contact the UK data protection authority (ICO).