Frequently Asked Questions
Below are some of our common questions
Information
Yes! We guarantee 100% authentic Pakistani designer outfits. All our pieces are sourced directly from designers and authorised suppliers. Every outfit comes with our authenticity guarantee, so you can shop with complete confidence.
Yes, we offer custom adjustments to ensure modesty and a better fit. This includes modifying crop tops, dropped shoulders, low necklines, backless styles, and three-quarter trousers for added coverage. We also provide lining for all transparent shirts.
Bottoms are stitched according to the product images, and sleeves are tailored as shown (subject to availability). Dupattas are finished and styled as pictured, and undershirts are included where shown in the design
You can contact our customer service team by email at support@mirhacollections.co.uk Email support is available Monday to Friday, 9 AM to 6 PM (GMT). We also offer support via WhatsApp for assistance.
Delivery & Shipping
• UK orders typically arrive within 3 -4 Weeks
Yes — we offer free standard delivery on all UK orders
Returns & Refunds
- We offer a 14-day return window from the date of delivery.
- To be eligible, items must be unworn, in their original condition, and include all tags. We will offer you a refund which will exclude postage costs
- Custom-stitched and made-to-order items are not eligible for refunds.
For more information, please visit our refund policy page
To start a return, please contact us on WhatsApp with your order details and the items you’d like to return.
Orders & Payments
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna.
Orders can be amended or cancelled within 2 hours of placing. Please contact us immediately via our Contact Us page or on WhatsApp, and we’ll do our best to assist.
Still have a question? Our team is happy to help.
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