Frequently Asked Questions
Below are some of our common questions
Yes, absolutely. At Mirha Collections, we maintain a strict policy of 100% authenticity. Every outfit in our catalog is sourced directly from the official designers and authorized brand partners in Pakistan. We guarantee the premium quality and genuine origin of all our products, allowing you to shop with complete peace of mind.
Stitching & Modesty Customization
At Mirha Collections, we cater to your individual style and modesty requirements with our premium custom tailoring services:
- Modesty Modifications: We gladly adjust crop tops, dropped shoulders, low necklines, backless styles, and cropped trousers for added coverage.
- Lining & Transparency: Full inner lining is automatically provided for all sheer and transparent shirts.
- Design Execution: Bottoms, sleeves, and dupattas are finished and styled precisely as illustrated in the product images (subject to component availability). Original undershirts are included where displayed in the design.
At Mirha Collections, we are always here to assist you with your orders, custom stitching requirements, or product queries. Feel free to get in touch with us through any of the channels below:
- Email Support: support@mirhacollections.co.uk(Available Monday to Friday, 9:00 AM to 6:00 PM GMT)
- WhatsApp Support: +44 7961 085152(For instant assistance, sizing support, or custom orders)
We aim to respond to all inquiries within 24 business hours.
UK Delivery Timeline
- Standard Timeline: All UK orders are typically processed, tailored, and delivered within 3 to 4 weeks.
- Tracked Shipping: As soon as your luxury outfit is ready and dispatched from our facility, you will receive a tracking link via email to monitor your delivery status step-by-step.
please contact our team instantly on WhatsApp (+44 7961 085152).
🚚 Complimentary UK Shipping
At Mirha Collections, we are pleased to offer Free Standard Delivery on all UK orders, with no minimum purchase required. Enjoy a seamless luxury shopping experience from the comfort of your home, with no hidden delivery costs at checkout.
14-Day Return Policy
We want you to love your purchase. If you are not completely satisfied, Mirha Collections offers a 14-day return window from the date your delivery arrives.
- Eligibility Criteria: To qualify for a refund, items must be entirely unworn, unwashed, in their original condition, and with all original tags and packaging intact.
- Refund Process: Approved refunds will be processed back to your original payment method, excluding the original postage/shipping costs.
- Exclusions: Please note that custom-stitched, tailored, and made-to-order items are strictly non-refundable and exempt from returns due to their bespoke nature.
For step-by-step instructions on how to initiate a return, please visit our full Refund Policy Page.
To start a return, please contact us on WhatsApp with your order details and the items you’d like to return.
Secure Payment Options
To ensure a smooth and secure shopping experience, Mirha Collections accepts a wide range of trusted payment methods:
- Credit/Debit Cards: Visa, Mastercard, and American Express
- Digital Wallets: Apple Pay, Google Pay, and PayPal
- Flexible Financing: Klarna (Shop now and pay later in interest-free installments)
Order Amendments & Cancellations
- 2-Hour Window: We understand that plans can change. You can request to amend or cancel your order within 2 hours of placement.
- Immediate Action Required: Because we immediately process your order with original designers and boutique tailors, please contact us instantly via our Contact Us page or directly on WhatsApp (+44 7961 085152). We will do our absolute best to accommodate your request before processing begins.
Still have a question? Our team is happy to help.
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